PhillyWine Policies
(Revised 08.02.2023)
1. Reasonable adjustments
2. Special considerations
3. Conflicts of interest
4. Non-discrimination
5. Complaints and appeals
6. Malpractice and Maladministration
7. Data protection
8. Cancellations and refunds
9. Intellectual Property
10. Privacy Policy
Policy for Reasonable Adjustments
Both WSET and PhillyWine want to make WSET assessments accessible for all students, so none are at an advantage or disadvantage based on a disability or differing ability. This policy and the reasonable adjustment process allows PhillyWine to work with you, our student, before an assessment to gather the information we need to submit a request to WSET and work with them to make arrangements that give students access to WSET qualifications.
A reasonable adjustment is any accommodation or arrangement that helps to reduce the effect of a known disability or difficulty that substantially disadvantages a student’s assessment. Using a reasonable adjustment does not impact how WSET grades your exam, or your result, but WSET cannot agree to reasonable adjustments where your particular difficulty directly affects performance necessary to complete the assessment outcomes (e.g. inability to smell or taste for a Level 3 Exam). The goal of a reasonable adjustment is to give you equal access to a WSET qualification, not to give unfair advantages over other students who take an assessment without the same adjustment, or to affect the overall reliability of the assessment outcomes that are explained in the course Specification.
Examples of reasonable adjustments may be:
• Changing standard assessment arrangements, for example allowing candidates extra time to complete the assessment activity;
• Adapting assessment materials, such as providing materials in large text format;
• Providing access facilitators during assessment, such as a sign language interpreter or reader;
• Re-organising the assessment room, such as removal of visual stimuli for an autistic candidate.
PhillyWine will gather the information we need from you to submit a Reasonable Adjustment Application form to WSET. WSET must approve and arrange reasonable adjustments before the assessment activity takes place. Before completing enrolment with PhillyWine, we will give all students access to this policy and the chance to identify any special needs that could require a reasonable adjustment. If a student identifies a special need, PhillyWine will give the student the Reasonable Adjustment Application form as soon as possible and work with the student to gather the necessary information.
For any student seeking a reasonable adjustment, please contact Noelle Allen with:
• Your full name;
• contact information;
• description of the special need, disability or differing ability that requires an adjustment; and
• supporting documentation.
You must submit this information at least 30 working days before the exam date for Levels 1-3 qualifications and at least 45 working daysbefore the exam date for Level 4 Diploma. The information you submit will be shared with WSET and will be handled under WSET’s Privacy and Data Protection Policy.
PhillyWine will keep records of all reasonable adjustment applications.
Policy for Special Considerations relative to Examinations
Special consideration is any adjustment given to a student who has temporarily experienced an illness or injury, or other event outside of their control at the time of the exam that significantly affects their ability to take the exam or their ability to show their knowledge and understanding in the assessment. Special consideration is only for things that happen immediately before or during an exam that have a material impact on your, the student’s, ability to take the exam or on your performance.
To be eligible for special consideration, you must have completed the whole course and would have been fully prepared if no for the temporary illness, injury or other uncontrollable event. A special consideration may be for an individual (e.g. a student becomes ill the day of the exam) or a group of students (e.g. an exam is interrupted by a natural disaster).
You may be eligible for special consideration if:
• Your performance on the exam is adversely affected by an event outside of your control. This may include temporary illness, temporary injury, bereavement or exam room conditions;
• Reasonable adjustments which were agreed in advance of the exam proved inappropriate or inadequate;
• The application of special consideration would not make a passing result and certificate misleading about the student’s ability to satisfy the qualification’s assessment criteria.
Applying for special consideration
If you have taken an exam, or your exam is immediately approaching, and you feel that you have a temporary injury or illness, or other uncontrollable event that has interfered with your ability to complete your exam, please contact Noelle Allen as soon as possible. PhillyWine will provide you with a Special Consideration Application Form, which must be completed and returned with supporting documentation within 5 working days after the effected exam. The information you submit will be shared with WSET and will be handled under WSET’s Privacy and Data Protection Policy.
If there has been serious disruption during an exam affecting a group of students, PhillyWine will submit a detailed report of the circumstances and candidates affected to WSET to request a special consideration.
PhillyWine will keep records of all applications for special consideration.
Policy for Conflicts of Interest
As an APP PhillyWine is required to identify to WSET and assist in managing or monitoring actual, potential and perceived conflicts of interest (‘Conflicts of Interest’) involving both APP staff and students. This policy complements WSET’s conflicts of interest policy and works to safeguard the integrity of WSET qualifications and promote confidence in WSET and PhillyWine’s processes and procedures. This policy applies to all PhillyWine staff and students and to any individual acting on behalf of PhillyWine.
A Conflict of Interest exists where an individual has interests or loyalties that could adversely influence their judgement, objectivity or loyalty to WSET or PhillyWine when conducting activities associated with WSET qualifications.
Examples of Conflicts of Interest include:
• The assessment of candidates by an individual who has a personal interest in the result of the assessment for any or all individuals concerned;
• The moderation of assessment of candidates by an individual who has a personal interest in the result of the assessment for any or all individuals concerned;
• The undertaking of a WSET qualification by any individual employed by an APP;
• The invigilation of a WSET assessment by any individual involved in the delivery of training leading to the assessment;
• The coaching of candidates by any individual involved in the assessment of candidate scripts;
• The employment by an APP of individuals engaged in the delivery of taught programmes or in the role of Internal Assessor in another APP;
• The investigation of a non-compliance incident by someone who is unable to act impartially.
Some of these Conflicts of Interest are manageable and therefore acceptable. For example, if family member of one of PhillyWine’s educators or APP staff takes a qualification and exam through PhillyWine, or when an employee of PhillyWine, or of the WSET, takes a WSET qualification through PhillyWine, we can notify WSET in advance and work with them to put in place measures to maintain the integrity of the exam.
Some Conflicts of Interest are not manageable and are not acceptable. For example, no mitigation efforts overcome the conflict created when an individual when a single individual serves as the educator and exam officer of an exam for a family member where an external invigilator is not available.
Any staff member or student of PhillyWine who becomes aware of a Conflict of Interest must inform Matt Kirkland as soon as possible. Matt Kirkland will inform the WSET of the possible conflict of interest and will work with WSET to put any protective or mitigating measures in place to manage the conflict on a case-by-case basis. If WSET and PhillyWine determine the conflict is not manageable, PhillyWine will inform any impacted APP staff or students.
Please note that the failure to declare a conflict of interest may have consequences for the student or PhillyWine because we are required to report conflicts to WSET.
Non-Discrimination Policy/Diversity and Equity Policy
Definition: Discrimination is defined by, but not limited to, Title VI, Title IX, Section 504, the ADA, and other federal and state laws.
PhillyWine does not and shall not discriminate on the basis of race, color, religion, gender, gender expression, age, nation of origin, disability, marital status, sexual orientation, or military status. This policy is inclusive for students, staff, clients, volunteers, subcontractors, and vendors. The goal of this policy is provide an inclusive, welcoming, and educationally optimal environment.
PhillyWine is an equal opportunity organization. We will not discriminate and will take affirmative action measures to ensure against discrimination in employment, recruitment, advertising, compensation, termination, promotions, relative to employees, subcontractors, or students.
Any perceived discriminatory events immediately should be reported to PhillyWine in writing. Reported events will be managed in accordance with our Privacy Policy. The contact for this should be made in writing to Matt Kirkland.
Complaints and Appeals Policy
Definition: A complaint is an expression of dissatisfaction brought forth by a student which includes but is not limited to: classroom conditions, educational materials or procedures, problems with educators, problems with other students, or program coordination.
Complaints will be managed such that all expressions of concern and their resolution remain confidential. Complaints will not result in prejudice against the individual submitting a meritorious expression of concern. It is recognized that there may be some dissemination of information to others to successfully resolve a complaint; this information will be managed in accordance with our Privacy Policy. These requests should be made in writing to Matt Kirkland.
Complaints Process
1. Before formally filing a complaint with PhillyWine a student should attempt to informally resolve that complaint. If the issue concerns a venue, class conditions, technology or an educator a brief email should be sent to Matt Kirkland Every attempt will be made to resolve the issue in a timely and fair informal manner, within 10 business days. If a student is unhappy with the resolution then a formal complaint can be filed.
2. Formal complaints must be submitted in writing to Matt Kirkland. The document should describe the incident or complaint and include supporting evidence upon which the complaint is based. This document should describe the issue with specific facts including: personnel involved, events, dates, and what the individual feels needs to be done to resolve the complaint and the time period requested for resolution. The document outlining the complaint should be labeled as “Personal and Confidential.” This can be done as an email attachment.
3. All complaints will be handled by Matt Kirkland by conferring with the student and others identified in the complaint based upon the facts outlined. The goal will be resolution of complaints within 10 business days of submission and the complainant will be notified of the the resolution options within 10 business days of that date.
4. If a candidate cannot obtain satisfactory resolution of a complaint via this process then the complaint can be submitted to WSET Quality Assurance at qa@wsetglobal.com
Academic Complaints, Appeals, and Examination Feedback Policy
In the setting of appeals for feedback or re-grading of any WSET certifying exam the student must contact PhillyWine as the authority providing the examination. PhillyWine will then provide the proper forms and instructions for submission of appeals to the WSET.
Process
1. Level 1 and Level 2 Qualifications- within 6 weeks of the exam date
2. Level 3 Qualifications- within 12 weeks of the exam date
3. Diploma- within 15 business days of the exam results being released
If a student wishes to appeal a result after an enquiry or feedback decision, then this appeal must be filed within 10 days.
Fees for these appeals are listed on the website.
These requests should be made in writing to Matt Kirkland.
Complaints against WSET as the awarding body
These initially should be discussed with PhillyWine as outlined above. Documentation and supporting evidence will then be forwarded to WSET who maintain their own complaints policy. These complaints should be made in writing to Matt Kirkland initially. If the student is still dissatisfied after PhillyWine’s Complaints Policy has been exhausted then complaints can be sent to WSET’s Quality Assurance Team at qa@wsetglobal.com.
Malpractice and Maladministration Policy
Both PhillyWine and WSET have policies and procedures in place to protect WSET students and safeguard the integrity of WSET qualifications. PhillyWine ensures compliance with PhillyWine’s and WSET’s policies through this Malpractice and Maladministration Policy, which gives a framework for both us and you to identify, report and manage potential malpractice or maladministration.
Non-compliance with PhillyWine or WSET Policies and Procedures can fall into two distinct, but related, categories:
1. Maladministration, where the non-compliance is generally unintentional, or the result of mistakes, carelessness, inexperience or poor processes; and
2. Malpractice where the non-compliance is intentional or the result of a negligent or reckless action without consideration of the consequences of the action.
Context is important and the line between maladministration or malpractice is not always clear: for example, maladministration incidents may become malpractice (e.g. if you fail to implement corrective measures, repeat the same or similar incident, or attempt to misrepresent or hide information during an investigation); or there may be mitigating factors that turn potential malpractice into maladministration. Though malpractice and maladministration are distinct concepts, they can shade into one another. Malpractice and maladministration are always case, context and fact specific. Both APPs and students can commit malpractice and maladministration.
There are many ways that malpractice or maladministration could occur, including new ways we have not seen yet. But some examples of malpractice or maladministration include:
Examples of PhillyWine Malpractice/Maladministration
Failure to adhere to WSET Policies and Procedures;
Failure to follow WSET requirements for course delivery or exam regulations;
Failure to follow WSET’s candidate registration and certification procedures;
Fraudulent claim for certificates/fraudulent use of certificates/reproduction or forgery of certificates;
Withholding critical information from WSET quality assurance;
Insecure storage of exam materials;
Revealing or sharing confidential exam materials with candidates ahead of an exam;
Intentional attempts to manipulate exam results so that they do not reflect the candidate’s actual exam performance;
Issue of incorrect exam results/failure to issue results to students in a timely manner;
Unathorised reading/amendment/copying/distribution of exam papers;
Failure to report changes in APP ownership/personnel/location/facilities;
Denying WSET access to information, documentation, workforce, facilities;
Failure to return exam papers within the specified timeframe or to follow delivery and tracking regulations;
Infringements of WSET copyright, trademarks, intellectual property rights and brand identity;
Breach of confidentiality
Misleading advertising/publicity;
Failure to disclose a Conflict of Interest;
Examples of Student Malpractice/Maladministration
Cheating, or facilitating cheating, including the use of unauthorised devices or materials;
Disruptive behaviour in an exam;
Plagiarism of any nature by students;
Impersonation (including forgery of signatures);
Unauthorised reading/amendment/copying/distribution of exam papers;
Any action likely to lead to an adverse effect;
Breach of confidentiality.
In general, we also expect that both PhillyWine staff and our students should treat others and be treated professionally and respectfully at all times. We will treat inappropriate behaviour including verbal or physical abuse, persistent or unrealistic demands, or threats that cause stress to staff as misconduct and may report student misconduct to WSET as necessary.
Reporting and Investigation of Malpractice or Maladministration
As an APP, we aim to ensure compliance with WSET Policies and PhillyWine’s policies and will keep records of potential or actual malpractice or maladministration by you, our students, or our staff.
We are required to notify WSET immediately of any non-compliance issues that could be malpractice or maladministration, so that WSET can investigate the non-compliance under their own Malpractice and Maladministration Policy.
We ask that you also raise any concerns or non-compliance issues that may be malpractice or maladministration with PhillyWine as soon as possible by following the process outlined in our Complaints policy.
During WSET’s investigation, they may reach out to PhillyWine or to you directly to request further information or conduct an interview. Please respond to any requests promptly and honestly.
Managing Non-Compliance
If WSET identifies malpractice or maladministration, they will consider its impact and may apply sanctions. WSET will take all reasonable steps to ensure the sanctions do not disadvantage uninvolved students affected by malpractice or maladministration. However, in some cases, they may need to disallow or withhold results and/or certificates.
WSET will consider all relevant information on a case-by-case basis, balancing the facts with potential or actual effects, and against the seriousness of the sanctions against those effects. WSET records all malpractice and maladministration incidents for both APPs and students. If WSET determines that a student has committed malpractice or maladministration, they may apply one or any of the following sanctions:
Written Warning: The student is issued with a written warning that if the offence is repeated within a set period of time then further specified sanctions will be applied.
Exam Result Declared Null and Void: A student’s exam result is disallowed. This may include invalidation and recall of a certificate already issued.
Disqualification from a Qualification: The student is disqualified from participating in the concerned qualification with immediate effect and further excluded from participating in any further WSET qualifications for a period of 12 months. This includes access to WSET materials.
Student Disqualification: The learner is disqualified from participating in any courses or assessments leading to WSET qualifications. This includes access to WSET materials.
Disqualification from use of WSET certified logos and postnominals: Actions bringing WSET into disrepute may result in the student or graduate being barred from use of WSET postnominals and WSET certified logos.
Appeals
If you wish to appeal penalties or sanctions WSET has imposed due to Malpractice or Maladministration, please follow the procedures laid out in WSET’s Complaints Policy.
Process to ensure compliance with WSET Policies and Procedures
1. If malpractice or maladministration is identified the process for a formal complaint (policy) will be initiated
2. Should a student observe academic malpractice during an examination Matt Kirkland or the Exams Officer will immediately notify WSET by submitting a Notification of Malpractice Form
3. A detailed account of the circumstances surrounding the allegations of Malpractice/Maladministration will be written and written and signed statements by involved individuals will be obtained submitted to WSET This account should be submitted in writing to Matt Kirkland.
4. WSET investigates these events and their findings are subject to sanctions outlined in the WSET Malpractice and Maladministration Policy (some examples are listed below).
Examples of Sanctions for Students
1. Written warning
2. Invalidation of a result
3. Recall of an issued certificate
4. Disqualification from participation in future WSET programs
Examples of Sanctions for PhillyWine
1. Termination or suspension of an educator’s teaching privileges
2. Termination or suspension of PhillyWine as a WSET Approved Program Provider
Data Privacy Policy
Security of personal information is important and only necessary information as outlined is collected and retained. No personal data is sold. Personal data is shared as necessary for certification courses/examinations. “Personal data is utilized to facilitate WSET courses, examinations, and other related administrative processes.”
Information Collected
1. Name
2. Mailing Address
3. Date of birth
4. WSET Candidate Numbers
5. Examination Results
6. Phone number (s)
7. Email address
8. Contents of messages or attachments sent to us
9. Other personal information provided as part of requests for deferments of examinations or for reasonable adjustments/special considerations
10. Information necessary to create an account with PhillyWine
11. Purchase information for products (courses, gift certificates)
Use of Information
1. Provide student data to certifying bodies (WSET) to facilitate access to online learning platforms and remote examinations (for classes which allow remote invigilation of examinations)
2. Personal data also is utilized to facilitate WSET courses, examinations, and other related administrative processes.
3. Send emails to students relative to their courses
4. To provide access to online classes and remote exam access
5. To provide newsletter announcements (there is an opt out option for this mailing list)
6. To communicated updates and other information with students
7. Share documentation and special requests with certifying bodies (WSET) as required by their policies
8. Information shared with WSET will be handled in accordance with their Data Protection and Privacy Policy (policy accessible at https://www.wsetglobal.com/privacy-and-cookie-policy).
Questions and clarifications may be submitted to PhillyWine
These requests should be made in writing to Matt Kirkland
Cancellations and Refunds/Course or Examination Deferment Policy
The academic year for PhillyWine will parallel the WSET academic year of August 1- July 31.
Refer to “Terms and Conditions” attached to the Booking Form/Registration Form.
All requests should be made in writing to Matt Kirkland.
Intellectual Property
All WSET materials remain the intellectual property of WSET or other creating organization and cannot be used without their permission. Examination materials are the intellectual property of the WSET or organization granting certification. All recordings and instructor developed session notes remain the property of PhillyWine.
Privacy Policy
PhillyWine ("us", "we", or "our") operates the www.phillywine.com website (hereinafter referred to as the "Service").
This page informs you of our policies regarding the collection, use and disclosure of personal data when you use our Service and the choices you have associated with that data.
We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from www.phillywine.com
Definitions
Service
Service is the www.phillywine.com website operated by PhillyWine.Personal Data
Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).Usage Data
Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).Cookies
Cookies are small files stored on your device (computer or mobile device).
Information Collection and Use
We collect several different types of information for various purposes to provide and improve our Service to you.
Types of Data Collected
Personal Data
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:
Email address
First name and last name
Address, State, Province, ZIP/Postal code, City
Cookies and Usage Data
We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or the instructions provided in any email we send.
Usage Data
We may also collect information on how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
Location Data
We may use and store information about your location if you give us permission to do so ("Location Data"). We use this data to provide features of our Service, to improve and customise our Service.
You can enable or disable location services when you use our Service at any time by way of your device settings.
Tracking & Cookies Data
We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information.
Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyse our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we use:
Session Cookies. We use Session Cookies to operate our Service.
Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
Security Cookies. We use Security Cookies for security purposes.
Use of Data
PhillyWine uses the collected data for various purposes:
To provide and maintain our Service
To notify you about changes to our Service
To allow you to participate in interactive features of our Service when you choose to do so
To provide customer support
To gather analysis or valuable information so that we can improve our Service
To monitor the usage of our Service
To detect, prevent and address technical issues
To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information
Transfer of Data
Your information, including Personal Data, may be transferred to - and maintained on - computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
If you are located outside United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to United States and process it there.
Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
PhillyWine will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.
Disclosure of Data
Disclosure for Law Enforcement
Under certain circumstances, PhillyWine may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Legal Requirements
PhillyWine may disclose your Personal Data in the good faith belief that such action is necessary to:
To comply with a legal obligation
To protect and defend the rights or property of PhillyWine
To prevent or investigate possible wrongdoing in connection with the Service
To protect the personal safety of users of the Service or the public
To protect against legal liability
Security of Data
The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
Our Policy on "Do Not Track" Signals under the California Online Protection Act (CalOPPA)
We do not support Do Not Track ("DNT"). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.
You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.
Service Providers
We may employ third party companies and individuals to facilitate our Service ("Service Providers"), provide the Service on our behalf, perform Service-related services or assist us in analysing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Analytics
We may use third-party Service Providers to monitor and analyse the use of our Service.
Google Analytics
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network.
You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js and dc.js) from sharing information with Google Analytics about visits activity.
For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en
Behavioral Remarketing
PhillyWine uses remarketing services to advertise on third party websites to you after you visited our Service. We and our third-party vendors use cookies to inform, optimise and serve ads based on your past visits to our Service.
Google Ads (AdWords)
Google Ads (AdWords) remarketing service is provided by Google Inc.
You can opt-out of Google Analytics for Display Advertising and customise the Google Display Network ads by visiting the Google Ads Settings page: http://www.google.com/settings/ads
Google also recommends installing the Google Analytics Opt-out Browser Add-on - https://tools.google.com/dlpage/gaoptout - for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.
For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=enFacebook
Facebook remarketing service is provided by Facebook Inc.
You can learn more about interest-based advertising from Facebook by visiting this page: https://www.facebook.com/help/164968693837950
To opt-out from Facebook's interest-based ads, follow these instructions from Facebook:https://www.facebook.com/help/568137493302217
Facebook adheres to the Self-Regulatory Principles for Online Behavioural Advertising established by the Digital Advertising Alliance. You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA http://www.aboutads.info/choices/, the Digital Advertising Alliance of Canada in Canada http://youradchoices.ca/ or the European Interactive Digital Advertising Alliance in Europe http://www.youronlinechoices.eu/, or opt-out using your mobile device settings.
For more information on the privacy practices of Facebook, please visit Facebook's Data Policy: https://www.facebook.com/privacy/explanation
Payments
We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).
We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.
The payment processors we work with are:
Stripe
Their Privacy Policy can be viewed at https://stripe.com/us/privacyPayPal / Braintree
Their Privacy Policy can be viewed at https://www.paypal.com/webapps/mpp/ua/privacy-full
Links to Other Sites
Our Service may contain links to other sites that are not operated by us. If you click a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Children's Privacy
Our Service does not address anyone under the age of 18 ("Children").
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
By email: info@phillywine.com
By visiting this page on our website: www.phillywine.com